What our clients say about the work

"Before this, I was spending the first hour every morning just going through WhatsApp. The triage does not answer anything on its own — it just puts the urgent ones at the top and groups the rest. That sounds simple but it has made a real difference to how I start my day."

"The setup took a bit longer than I expected because we had to sort out our item information first — which turned out to be a useful exercise anyway. Once it was running, the WhatsApp questions about the menu dropped off significantly. The monthly update reminders are helpful."

"I run a small hardware store and was sceptical about whether this would work for us. The catalogue assistant handles questions about stock and specs — not perfectly for every edge case, but for the common ones it is accurate. The written summary each month is actually something I read."

"What I appreciated most was that they told me upfront what the triage could not do — it cannot tell tone, so a frustrated customer message looks the same as a calm one in terms of priority. They built a rule to send anything with certain keywords to the top. That is the kind of practical thinking I was looking for."

"The care plan is worth it for us mainly because of the answer review. Once a month someone checks whether customers got sensible responses and fixes anything odd. We had an issue where the assistant was slightly wrong about portion sizes for a week — it was caught and corrected in the next review. That gives me confidence."

"I was worried the AI would embarrass us by saying something wrong to customers. The way it is set up, it simply says 'I don't have that information, please contact us directly' rather than guessing. That is exactly what I wanted — a tool that knows its limits."