Enquiries sorted. Customers answered. Staff still in charge.
Angsana Digital sets up simple AI tools that handle the repeating work — without replacing the person who knows your business best.
What we set up
Three setups. Each one doing a specific job.
None of these replace your team. They handle the parts that pile up — the same questions asked every morning, the messages that need sorting before anyone can read them properly.
Enquiry Triage
A sorting layer for businesses receiving more enquiries than they can read carefully each morning. Messages are grouped by what they are actually asking for, with a short summary and any deadline pulled out.
- Reading order decided for you
- Ambiguous items flagged to the top
- Nothing answered without a person
Menu & Catalogue Assistant
For cafés, restaurants and retailers whose customers ask the same twenty questions about items, allergens, portions and availability. Answers from your current menu — and says plainly when something is out of stock.
- Connects to channels you already use
- Monthly reminder to update seasonal items
- Never improvises on stock
Care Plan
Ongoing care for the setups above. Monthly refresh, answer reviews, cost checks. You receive a short written note each month and a longer conversation twice a year. Either side can end with a month's notice.
- Monthly written summary
- Cost reviewed against actual usage
- Everything documented — stays yours
Why Angsana Digital
Practical, without the sales pitch
You stay in control
No messages go out without a person approving the shape. The AI sorts and summarises; your team still reads and decides.
Transparent monthly cost
We check the running cost each month and flag any change. No surprises on the bill, no vague "usage-based" estimates.
Fully documented handover
Everything we configure is written up clearly enough for someone else to continue if you ever move on from the care plan.
Honest about what AI can't do
We tell you upfront when a situation is better handled by a person, and we build the setup to surface those cases rather than hide them.
Works with channels you already use
WhatsApp, email, website chat — we connect to what your customers already write to, not a new platform they have to find.
Exit on a month's notice
No long contracts. The care plan runs month to month and either side can close it with a month's notice. Your setup stays yours regardless.
Ready when you are
Not sure which setup fits your business?
A short conversation is usually enough to work it out. No commitment required — just an honest look at what would actually help.
Common questions
Things people usually ask first
Do I need any technical knowledge to use your setups?
No. We handle the configuration and testing. What we need from you is information about your business — your categories, your menu, your typical customers. The technical side stays with us.
Root note: A current list of your services or menu items helps us start quickly.
How long does setup take?
The Enquiry Triage includes a fortnight of checking the sorting against your own judgement before we call it settled. The Menu Assistant is usually ready to connect within a week once your item information is in order. We do not rush the checking phase.
Will the AI answer customers directly without my involvement?
The Enquiry Triage does not answer anything — it only sorts and summarises for your reading. The Menu Assistant answers factual questions about your catalogue, but we build it so it states clearly when something needs a person's input rather than guessing.
What happens if I stop the Care Plan?
Everything configured stays yours. We document the setup well enough for someone else to pick up, so you are not dependent on us continuing to keep it running. One month's notice from either side closes the arrangement.
How much will the monthly running cost be?
The Care Plan fee is RM 630 per month. Inside that, we review the actual AI usage costs and flag any change before the next invoice. The setup fees for the individual tools are RM 124 (Enquiry Triage) and RM 430 (Menu Assistant).
Root note: All prices are in Malaysian Ringgit (RM).
Which communication channels can you connect to?
We focus on WhatsApp, email, and website chat — the channels most small businesses in Terengganu and across Malaysia are already using. We discuss your current setup at the start and work with what you have rather than asking you to add new tools.
Where to find us
Our Location
33 Jalan Kampung Daik, 20200 Kuala Terengganu, Terengganu, Malaysia
Get in touch
Write to us or call
We read every message and reply within one business day. No automated first-response here.
Contact Details
Phone
+60 9 622 8471Address
33 Jalan Kampung Daik,
20200 Kuala Terengganu,
Terengganu, Malaysia
Office Hours
Monday – Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed
Response time
We aim to reply within one working day. For urgent matters, calling is faster.