Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions together with any written service order or proposal agreed between the parties.
• "Service" means the AI integration services offered by Angsana Digital, including Enquiry Triage, Menu & Catalogue Assistant, and the Care Plan.
• "Client" / "You" means the individual or business entity that engages Angsana Digital for the Service.
• "We" / "Us" / "Our" means Angsana Digital, registered and operating at 33 Jalan Kampung Daik, 20200 Kuala Terengganu, Terengganu, Malaysia.
• "Setup Fee" means the one-time fee charged for initial configuration of a Service.
• "Care Plan" means the monthly maintenance arrangement covering active Service setups.

2. Acceptance of Terms

By engaging our services or submitting a contact form on our website, you confirm that you have read and agree to these Terms and Conditions. You must be at least 18 years old and have the legal capacity to enter into a binding agreement in Malaysia.

If you are engaging on behalf of a business, you confirm that you have authority to bind that business to this Agreement.

3. Service Description

Angsana Digital provides AI integration services for small businesses, comprising:

• Enquiry Triage — a message sorting layer that categorises and prioritises incoming business enquiries without answering them.
• Menu & Catalogue Assistant — an AI assistant that answers customer questions from a structured item database provided by the Client.
• Care Plan — monthly maintenance, review, and reporting for active Service setups.

Services are delivered remotely. We operate primarily in Malaysia but may serve clients in other locations subject to agreement.

4. Client Responsibilities

You agree to:

• Provide accurate and current information required for setup, including item lists, message categories, and business rules.
• Participate in the checking phase for a minimum of 14 days before requesting go-live sign-off.
• Notify us promptly of any significant changes to your business information that would affect the accuracy of the Service.
• Use the Service only for lawful business communication purposes.
• Not use the Service to send or process content that is illegal, deceptive, or harmful to third parties.

5. Intellectual Property

All configuration rules, category structures, and documentation produced by Angsana Digital during the Service engagement are provided to you for your use upon payment of the applicable fees. You may use, modify, or transfer this documentation.

Angsana Digital retains intellectual property rights in its internal methodologies, tools, and general approaches. Nothing in this Agreement transfers those rights to you.

Content you provide — including item information, message samples, and business data — remains your property.

6. Payment Terms

All fees are stated in Malaysian Ringgit (RM):

• Setup Fees: Enquiry Triage — RM 124; Menu & Catalogue Assistant — RM 430. Setup fees are due before work begins unless otherwise agreed in writing.
• Care Plan: RM 630 per month, invoiced monthly in advance.

Payment is accepted by bank transfer to our registered Malaysian bank account. Details are provided on invoice.

Refund policy: Setup fees are non-refundable once the checking phase has commenced. If we are unable to complete the setup for reasons within our control, a pro-rata refund of the setup fee will be provided. Care Plan fees paid for a current month are non-refundable but will not be charged again after a valid notice of termination is received.

7. Service Delivery and Scope

We will use reasonable skill and care in delivering the Service. Timelines are estimates and may vary depending on the readiness of information provided by the Client.

The Service is considered complete when both parties agree in writing (including email) that the checking phase has been satisfied and the setup is functioning as intended.

Scope changes after go-live that require significant reconfiguration may be subject to an additional fee, which we will discuss and agree with you before work begins.

AI language tools may occasionally produce inaccurate responses. We monitor and correct these through the Care Plan review process. We are not liable for inaccurate AI outputs that occur between review cycles unless due to our failure to configure the tool appropriately at setup.

8. Disclaimers

The Service is provided on an "as is" basis. We do not warrant that it will be error-free or that AI responses will always be accurate. We do not provide legal, financial, or professional advisory services through the AI tools we configure.

We make no representation regarding specific time savings, customer satisfaction improvements, or business outcomes that may result from using the Service.

9. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to you for any claim arising from this Agreement shall not exceed the total fees paid by you to us in the three months preceding the claim.

We are not liable for indirect, consequential, or special damages, including loss of business, lost profits, or reputational harm.

We are not liable for failures caused by third-party services (including AI API providers or messaging platforms), events outside our reasonable control, or the Client's failure to provide accurate information.

10. Termination

Either party may terminate the Care Plan by providing written notice of one calendar month. Termination takes effect at the end of the month following the month in which notice is received.

One-time setup engagements terminate upon completion. They may be cancelled by either party before commencement; if cancelled after commencement but before the checking phase is complete, the fee is non-refundable.

Upon termination of the Care Plan, we will provide the Client with the most current version of the setup documentation. All configurations remain the Client's property.

Sections 5, 8, 9, 11, and 12 of this Agreement survive termination.

11. Indemnification

You agree to indemnify and hold Angsana Digital harmless from any claims, losses, or damages arising from: (a) your use of the Service in a manner inconsistent with this Agreement; (b) inaccurate or misleading information you provided for the setup; or (c) your violation of applicable law.

12. Dispute Resolution

This Agreement is governed by the laws of Malaysia. Any dispute arising under it shall first be referred to informal resolution by written notice to the other party. If not resolved within 30 days, either party may refer the matter to the courts of Malaysia, with the courts of Terengganu having non-exclusive jurisdiction.

Parties may agree in writing to submit disputes to mediation or arbitration as an alternative to court proceedings.

13. General Provisions

• Entire Agreement: This Agreement, together with any written service proposal, constitutes the entire agreement between the parties and supersedes all prior discussions.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute waiver of future enforcement.
• Assignment: You may not assign your rights under this Agreement without our prior written consent. We may assign our obligations to a successor entity with written notice to you.
• Notices: Written notices may be sent by email to the address provided by each party. Email is deemed received one business day after sending.

14. Changes to These Terms

We may update these Terms from time to time. We will notify active Care Plan clients of significant changes by email at least 14 days before they take effect. Updated Terms will be published on our website with a revised "Last Updated" date. Continued use of the Service after the effective date constitutes acceptance.

15. Contact for Legal Matters

• Email: [email protected]
• Address: Angsana Digital, 33 Jalan Kampung Daik, 20200 Kuala Terengganu, Terengganu, Malaysia