What we set up and how each one works
Each of our three services addresses a specific problem. They can be combined, but each stands on its own.
← Back to HomeOur approach
How we think about setting things up
Understand the actual problem
We spend time understanding what your business receives and how you currently handle it before suggesting which setup makes sense.
Configure and check together
We run the setup alongside your own judgement for at least a fortnight, correcting anything that does not sort or answer the way you would expect.
Maintain and review monthly
After go-live, the Care Plan keeps things accurate — refreshing information, reviewing answers, and reporting on costs each month.
Setup 1 · RM 124
Enquiry Triage
A first-pass sorting layer for businesses receiving more enquiries than they can read carefully in a morning. Messages are grouped by what they are actually asking for, with a short summary at the top of each and any deadline pulled out.
Nothing is answered without a person. The sorting only decides reading order. Setup covers agreeing your categories, a fortnight of checking the sorting against your own judgement, and a rule sending anything ambiguous to the top of the pile rather than the bottom.
What is included:
Root note: Works best when you receive 20+ mixed enquiries per day. Below that, the sorting benefit is smaller.
Setup 2 · RM 430
Menu & Catalogue Assistant
For cafés, restaurants and retailers whose customers ask the same twenty questions about items, allergens, portions and availability. The assistant answers from your current menu or catalogue and states plainly when something is out of stock rather than improvising.
Scope includes structuring your item information properly — which most businesses find useful on its own — connecting it to the channels you use, and a monthly reminder to update seasonal items so answers do not go stale.
What is included:
Root note: A current, organised item list helps significantly. If yours is scattered across spreadsheets, we budget time for consolidation.
Setup 3 · RM 630/month
Most clients choose thisCare Plan
Ongoing care for the setups above. Monthly we refresh item information, review answers customers were given, correct anything that read wrongly, and check the running cost against what you are actually using.
You receive a short written note each month and a longer conversation twice a year. Either side can end the plan with a month's notice, and everything configured stays yours, documented well enough for someone else to pick up.
What is included each month:
Root note: The Care Plan covers maintenance for one or both active setups. The RM 630 fee does not increase if you run both.
Side by side
Which setup fits your situation?
| Feature | Enquiry Triage | Menu Assistant | Care Plan |
|---|---|---|---|
| Answers customer messages | — | ||
| Sorts incoming enquiries | — | ||
| Monthly maintenance | |||
| Written monthly note | |||
| Best for | High-volume inboxes | Cafés, restaurants, retailers | Businesses already using our setups |
| Pricing | RM 124 once | RM 430 once | RM 630/month |
Not sure which to start with? Write to us — a short conversation is usually enough to work it out.
Across all setups
Standards that apply to every engagement
Data Handled with Care
Customer message data is used to sort and answer, not retained beyond what the task requires. We discuss data handling before any setup begins.
Checking Phase Before Go-Live
No setup is called ready until it has been checked alongside the business owner's own judgement for at least a fortnight.
Written Documentation
Every setup is documented clearly enough for someone else to maintain it. This is non-negotiable — it protects you if circumstances change.
Cost Monitoring
The AI running cost is checked each month and reported to you. If it changes, you hear about it from us first.
Honest Scoping
We decline setups we do not think will work well. It is more useful to say that upfront than to deliver something that frustrates customers.
Exit on Your Terms
One month's notice closes the Care Plan. Everything configured stays yours. We do not make it difficult to leave because we would rather you stay for the right reasons.
All prices in Malaysian Ringgit
Pricing summary
Setup
Enquiry Triage
RM 124
one-time
- Category design
- Fortnight checking phase
- Written documentation
- Inbox connection
Setup
Menu & Catalogue
RM 430
one-time
- Item structuring included
- Channel connection
- Seasonal update reminders
- Stock handling configured
Monthly
PopularCare Plan
RM 630
per month · cancel anytime
- Monthly information refresh
- Answer quality review
- Cost reporting
- Written monthly note
- Two review calls per year
Not sure where to start?
Write to us with a description of your typical morning — how many messages, what type of business, which channels. We will tell you which setup makes sense, or whether none of them do yet.
Request a Quote